At Signature Mode Events (“we,” “our,” or “us”), we are committed to delivering premium event supplies efficiently and transparently. This Shipping and Returns Policy outlines our delivery process, coverage areas, timelines, and return procedures to help you shop with confidence.
1. Shipping Coverage
Signature Mode Events currently provides delivery services within Ghana.
- Delivery availability may vary by location.
- Certain remote or hard-to-reach areas may require additional delivery time or charges.
- We reserve the right to update delivery coverage without prior notice.
2. Shipping Timelines
Estimated delivery timelines depend on product availability and delivery location:
- Accra & Major Cities: 1–3 business days
- Other Regions: 2–5 business days
- Bulk or Custom Orders: Timelines will be communicated at checkout or after order confirmation
Delivery timelines are estimates and may be affected by:
- Public holidays
- Weather or traffic conditions
- Courier or logistics partner delays
3. Shipping Fees
- Shipping fees are calculated at checkout based on location, order size, and delivery method.
- Any additional handling or logistics charges will be clearly disclosed before payment confirmation.
4. Order Processing
- Orders are processed after successful payment confirmation.
- Orders placed outside business hours, on weekends, or public holidays will be processed on the next business day.
- Customers will receive order confirmation and delivery updates via email or SMS where applicable.
5. Delivery Process
- Deliveries are made to the address provided at checkout.
- Customers are responsible for ensuring accurate delivery details.
- Signature Mode Events is not responsible for delays or losses resulting from incorrect address information.
- Proof of delivery may be required upon receipt.
6. Risk and Ownership
- Ownership and risk of products transfer to the customer upon successful delivery.
- Customers are advised to inspect items immediately upon receipt.
7. Returns Eligibility
We accept returns only under the following conditions:
- The item received is damaged, defective, or incorrect
- The issue is reported within 48 hours of delivery
- The product is unused, in original packaging, and in resalable condition
Returns requested outside these conditions may not be approved.
8. Non-Returnable Items
The following items are not eligible for return:
- Custom-made or bulk orders
- Items marked as “final sale” or “non-returnable”
- Used, damaged (post-delivery), or improperly handled items
- Products returned without original packaging
9. Return Process
To initiate a return:
- Email info@signaturemodeevents.com within 48 hours of delivery
- Include your order number, item details, and clear photos (if applicable)
- Our team will review and provide return instructions if approved
Unauthorized returns will not be accepted.
10. Return Shipping Costs
- If the return is due to our error (incorrect or damaged item), return shipping costs will be covered by Signature Mode Events.
- For all other approved returns, the customer may be responsible for return shipping fees.
11. Refunds
- Approved refunds will be processed after inspection of returned items.
- Refunds are issued to the original payment method.
- Processing timelines may take 7–14 business days, depending on the payment provider.
12. Exchanges
- Exchanges are subject to product availability.
- If an exchange is unavailable, a refund or store credit may be offered.
13. Cancellations
- Orders may only be cancelled before processing or dispatch.
- Once an order has been shipped, cancellations are no longer permitted.
- Custom or bulk orders cannot be cancelled once confirmed.
14. Damaged or Incorrect Items
If you receive a damaged or incorrect item:
- Notify us within 48 hours of delivery
- Provide clear photographic evidence
- Retain original packaging until the issue is resolved
Failure to report within the stated timeframe may affect eligibility.
15. Contact Information
For shipping, returns, or order-related inquiries, contact:
Email: info@signaturemodeevents.com
Business Name: Signature Mode Events
Service Area: Ghana